SALES

About the Function

The Sales function's key objective is to sell-in across revenue channels and help customers with their buying decisions. The role emphasises driving brand performance and building relationships with new and existing clients through personalised experiences and commercial success.

Key Responsibilities

• Meet and exceed individual and store sales and other commercial KPI through storytelling and passion for the brand
• Provide a tailored customer service and demonstrate knowledge and expertise in product, fashion and styling
• Follow the Sales journey to elevate the Customer experience in the store
• Capture new luxury clients to grow the individual and store client book
• Drive retention of clients ensuring volume and spend by ensuring appropriate follow up
• Supporting delivery of special events and gifting initiatives across brand moments

Your Skillset

• A proven track record in delivering sales and exceeding targets
• Advanced knowledge of Point of Sale (POS) systems
• Ability to handle complex customer service issues including complaints and returns
• Assertive with impeccable presentation and communication skills

A Typical Career Journey

Sales Administrator > Sales Executive > Sales Manager > Head of Sales > Sales Director > Commercial Director / VP Sales